Product questions, orders and returns all reach the same inbox and the same phone number. We are an online-only retailer and do not operate a customer-facing showroom. The address here is our business and order fulfilment address.
How to reach us
| [email protected] | |
| Phone | +91 72086 34737 |
| Hours | Customer service: 10:00 AM – 8:00 PM IST, daily |
| Business and order fulfilment address | Bella Mansion, Charai, Thane, Maharashtra 400601, India |
| Landmark | Near Pearls Nursery |
| Typical reply | within 1 business day |
What to include
- Order questions — the Order ID and the email address used at checkout. Both are on your order confirmation.
- Compatibility questions — your laptop model and what the port needs to do, and we can help you compare it against the specifications listed.
- Damaged or incomplete parcel — photographs of the parcel and its contents within 48 hours of delivery. An unboxing video is strongly recommended and makes the review considerably faster.
- Return — the Order ID and which item, within 10 days of delivery.
What we cannot do
We cannot diagnose a laptop fault, confirm that a hub will fix a problem with your machine, or supply drivers. If a listing does not state a specification you need, ask and we will check the packaging before you order.
Complaints
Email [email protected] with Complaint in the subject line and the Order ID in the message. Complaints are handled directly by the person responsible for operating Raj Computers. We have not appointed a separate named officer for this.